Terms and Conditions

1. About These Terms

These Terms and Conditions govern your use of the OlderRide platform, including our website and any related services (collectively, the "Platform"). By creating an account or using the Platform, you agree to these terms in full. If you do not agree, you must not use OlderRide.

OlderRide operates in the WA Wheatbelt and metro areas of Western Australia and is subject to Australian law. OlderRide may refuse service, refuse an application, or suspend or end an account where these terms or applicable law are not met.

OlderRide is an equal employment opportunity provider. We consider driver and other work applications without unlawful discrimination, and make decisions based on the requirements of the role and applicable law.

2. Our service and passenger assistance

OlderRide is a community transport service for older people, including passengers who hold a My Aged Care number. Our trips are often to medical and other appointments, shopping, and social activities, with door-to-door support so passengers can travel and return home safely.

Because of that, careful assistance for older passengers is a core part of driving with OlderRide. During screening and ongoing review, OlderRide assesses whether a driver is suitable to assist older passengers in a respectful, patient way — including help at the door, help with bags or mobility aids, and, where the booking and vehicle allow, assistance with a wheelchair or other mobility equipment — and to drive them to their destination and home again carefully and lawfully.

Not every OlderRide vehicle is a wheelchair-accessible vehicle. Wheelchair-accessible trips are arranged only when that type of vehicle is booked and available. Drivers must not attempt lifts or assistance beyond their training, physical capacity, or what the vehicle and equipment safely allow. OlderRide drivers are not providing clinical, nursing, or personal care services unless OlderRide has separately agreed that in writing for a specific arrangement.

These assistance standards are operational requirements for our aged-care community transport service. They do not guarantee that every trip will be free of incident, delay, or loss, and they do not limit any rights you may have under the Australian Consumer Law.

3. Eligibility

To use OlderRide you must:

• Be 18 years of age or older (riders)
• If you apply as a driver: be at least 20 years of age. This is the legal minimum age to drive for passenger transport in Western Australia
• Provide accurate, complete, and truthful information at all times, and keep it up to date
• Have a valid My Aged Care number (riders) or a current WA driver's licence (drivers)
• If you apply as a driver: hold current Passenger Transport Driver (PTD) authorisation and current Passenger Transport Vehicle (PTV) authorisation from the WA Department of Transport. Both are mandatory. Without both, OlderRide will not approve you as a driver and will not assign or offer you any trips.
• Comply with all applicable Australian laws and regulations, including WA passenger transport laws

Meeting these eligibility points does not guarantee approval. OlderRide decides, in its sole discretion, whether to approve any rider or driver account.

4. Rider Terms

As a rider, you must:

• Provide accurate booking details including pick-up address, destination, and contact information
• Be ready at your pick-up location at the agreed time
• Treat drivers with respect and dignity
• Pay any applicable co-contribution amounts as agreed
• Cancel bookings with reasonable notice where possible
• Not use the Platform for any unlawful purpose
• Not pressure a driver to break road rules, skip verification, or accept off-platform payment

5. Driver Terms

As a driver, you must meet every requirement below at all times while your account is active. Failure to do so is a breach of these terms.

• Hold a current, valid Western Australian driver's licence at all times and inform OlderRide in writing (via email) if it is suspended, cancelled, or restricted
• Hold current Passenger Transport Driver (PTD) authorisation and current Passenger Transport Vehicle (PTV) authorisation. If either has expired, been cancelled, or is not in force, OlderRide will suspend your driver approval and will not assign or offer you any trips until both are current again and OlderRide has restored approval.
• Use only a vehicle that fully meets the Western Australian passenger transport vehicle requirements in section 7 at all times
• Hold a current National Police Check / national police clearance that is valid for 12 months from the date of issue (or a shorter period if OlderRide requires)
• Complete all required verification documents and keep them current before and while accepting trips
• Assist older passengers carefully and respectfully, including help at the door and with mobility aids or a wheelchair where the booking and vehicle allow, and see them safely to their appointment or destination and home again, without breaking road rules or attempting unsafe lifts
• Provide safe, courteous, and punctual transport to all passengers
• Accurately record all trip details including start/end times and distance
• Not accept payment from riders outside the platform unless OlderRide has authorised it in writing
• Report any incidents, accidents, complaints, or safety concerns to OlderRide immediately
• Comply with all road traffic laws and regulations
• Not allow any other person to drive an OlderRide trip under your account

6. Driver Verification and Screening

No person may accept trips for OlderRide until OlderRide has completed its verification and expressly approved that person as a driver. Required documents include a current driver's licence, current PTD and PTV authorisation, vehicle registration, vehicle insurance, evidence of required vehicle inspections, and a National Police Check. OlderRide may require further documents or information at any time.

Before anyone may drive with OlderRide, we carry out our own screening. That includes an interview, document and licence verification (including PTD and PTV), a review of the driver's profile and account, and an assessment of whether the driver is suitable to assist older passengers and passengers with a My Aged Care number — including door-to-door help and mobility or wheelchair assistance where appropriate for the booking and vehicle. Creating an account or uploading documents does not mean you are approved. You may accept trips only after OlderRide has completed these checks and expressly approved you as a driver.

OlderRide may refuse any application, or suspend or permanently withdraw approval, if documents are missing, expired, unclear, forged, or inconsistent, if screening is incomplete, or if we reasonably believe you do not meet our standards. Providing false or misleading documents or information is grounds for immediate termination.

7. Vehicle Requirements (Western Australia)

To drive with OlderRide, your vehicle must meet Western Australian passenger transport vehicle (PTV) rules and remain fully compliant for every trip. These requirements follow WA Department of Transport and Insurance Commission of Western Australia (ICWA) rules for vehicles used to carry passengers for hire or reward. See also Passenger Transport Vehicles (Transport WA). If any of the following is not met, OlderRide will not assign or offer you trips.

• Registration: The vehicle must be registered in Western Australia with a current vehicle licence (or other licence status that WA law accepts for a PTV).
• PTV authorisation: The vehicle must hold a current Passenger Transport Vehicle (PTV) authorisation for the category of passenger transport service you provide. An expired or cancelled PTV authorisation means OlderRide will suspend your driver approval and will not assign or offer you trips.
• Vehicle inspection: The vehicle must have a passed safety and roadworthiness inspection from an authorised Western Australian vehicle inspection station, as required for PTV authorisation and ongoing PTV compliance (including annual inspections where required). You must provide proof when OlderRide asks.
• Motor Injury Insurance (MII): The vehicle must have the correct Motor Injury Insurance class recorded for use as a passenger transport vehicle for hire or reward. The applicable class is set under WA rules and depends on the vehicle and how it is used (including, where relevant, whether it operates principally within or outside a 40-kilometre radius of the Perth GPO). You must keep the correct class in place for your PTV authorisation at all times.
• Property damage insurance: Separate from compulsory Motor Injury Insurance, you must hold appropriate third-party property damage cover (and any other vehicle insurance OlderRide requires) suitable for passenger transport use in Western Australia. MII does not cover damage to vehicles or property.
• Condition: The vehicle must be kept roadworthy, clean, and in safe working order for passengers, including working air conditioning and windows where fitted, and free from heavy damage that would fail a roadworthy inspection or compromise passenger safety.

OlderRide will refuse, suspend, or withdraw driver approval if your vehicle does not meet these WA requirements or if required documents or inspections are expired, invalid, or incomplete.

8. Bookings and Cancellations

Bookings are confirmed by OlderRide staff by phone or email. We reserve the right to cancel or reschedule bookings due to driver unavailability, weather, compliance issues, or other circumstances beyond our control. Riders should provide as much notice as possible when cancelling a booking. Repeated late cancellations, no-shows, or abuse of drivers or staff may result in account suspension or termination.

9. Aged Care Funding

OlderRide operates under Commonwealth Home Support Programme (CHSP) and Home Care Package (HCP) funding frameworks. Riders must have a valid My Aged Care number to access subsidised transport. You are responsible for ensuring your aged care funding is current and applicable to transport services. OlderRide is not responsible for changes to your funding status or eligibility.

10. Payments and Co-Contributions

Co-contribution amounts are set by OlderRide staff in accordance with aged care funding guidelines, based on round-trip distance or an approved custom amount. For subsidised bookings, payment is arranged with OlderRide staff. Private bookings may be paid online by card via Stripe Checkout when a fare is confirmed.

11. Acceptable Use

You must not use OlderRide to:

• Provide false, incomplete, or misleading information or documents
• Harass, threaten, or discriminate against other users
• Attempt to access accounts or data that are not yours
• Interfere with the operation of the Platform
• Use the Platform for any commercial purpose not authorised by OlderRide
• Drive for OlderRide clients, or hold yourself out as an OlderRide driver, before express approval or after suspension
• Use an unauthorised, unregistered, uninsured, or non-PTV vehicle for OlderRide trips

12. Limitation of Liability

To the maximum extent permitted by law, OlderRide is not liable for:

• Any indirect, incidental, or consequential loss arising from your use of the Platform
• Actions or omissions of drivers or riders
• Loss or damage to personal property during transport
• Service interruptions due to technical issues beyond our reasonable control

OlderRide's screening, document checks, and vehicle rules are operational requirements. Completing them does not guarantee that every trip will be free of incident, delay, or loss. Nothing in these terms limits any rights you may have under the Australian Consumer Law.

13. Account Suspension and Termination

OlderRide may immediately suspend or terminate any account that violates these terms, provides false documents, engages in fraudulent activity, or poses a risk to the safety of other users. Drivers whose licences, insurance, police checks, PTD or PTV authorisation, or required vehicle inspections expire or are cancelled will be suspended at once. OlderRide will not assign or offer them any trips until OlderRide has re-verified valid documents and restored approval. OlderRide is not obliged to reinstate any account.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Each published update will carry a new version number (for example 1.2, 1.3). We will notify you of significant changes by email or through the Platform. Continued use of OlderRide after a new version takes effect constitutes acceptance of the updated terms.

15. Governing Law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

16. Contact Us

If you have questions about these Terms and Conditions, please contact: